Senior customer service engineer

The Senior customer service engineer is responsible for overseeing internal and external quality inspections, coordinating quality activities with production, and ensuring compliance with quality standards. This role serves as a key liaison between Quality Control, production, and other departments, and represents the company in customer-facing quality matters.

Key Responsibilities:

• Organize and prepare internal and external quality inspections.

• Plan and coordinate external audits, ensuring all key stakeholders are available and well-prepared.

• Supervise and represent the Quality Control section to the Quality Manager.

• Align the section’s operations with production requirements.

• Ensure effective information flow between production, other departments, and the Quality Control team.

• Initiate quality improvement projects and actively participate in scrap reduction efforts.

• Support productivity improvement initiatives.

• Represent the company to customers in matters related to quality management.

• Report regularly to the Quality Manager.

• Drive the conscious and continuous reduction of quality-related costs.

• Develop, implement, and maintain quality management processes and documentation.

• Provide training and mentoring to staff on quality processes and regulatory requirements.

• Ensure employee adherence to quality standards through regular training programs.

• Act as deputy to the Quality Management Leader when required.

Qualifications:

• Bachelor’s or Master’s degree in Engineering or Quality Management.

Experience:

• Minimum 5 years of experience in a similar role within an automotive manufacturing environment.

Skills:

• Fluent in both Hungarian and English.

• Strong leadership skills to manage and motivate the Quality Section (QS) team.

• Excellent analytical abilities to identify and resolve quality-related issues.

• Proficiency in data analysis and reporting of quality performance indicators.